What is the payment policy?

• Sessions must be paid in full on the day of the session.

• NDIS participants are required to provide plan details prior to the first session.

• Non-payment of training fees may result in the cancellation of upcoming sessions.

• Products must be paid for before leaving the gym.

• Family accounts are issued at the end of each month via email.

What is the cancellation policy?

• Clients must provide a minimum of 12 hours' notice to cancel or reschedule a training session.

• Clients with service agreements must provide 48 hours' notice to cancel.

• Messages received outside business hours are considered received on the next business day.

• Cancellations or reschedules made with less than 12 hours' notice will be considered a "late cancel" and charged at the full rate.

• No-shows will be charged at the full rate.

• In the case of unforeseen emergencies or illness, sessions will not be considered late cancels or no-shows, but clients must provide documentation (e.g. a doctor's note), and the decision will be at the discretion of Strong Bodies.

• Clients may cancel their membership or package at any time but will not be refunded for any unused sessions.

  Why is it important to have a clear payment and cancellation policy?

  Having a clear payment and cancellation policy helps Strong Bodies manage schedules effectively, ensuring that your sessions are delivered on time and with maximum impact. Understanding the terms for cancelling or rescheduling sessions helps prevent misunderstandings and conflicts, ensuring a smooth experience for both clients and the gym